PRIVACY POLICY 

At Loop Massage Bristol, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our boutique massage studio or use our services.

1. Information We Collect

We may collect and process the following personal information:

• Personal identification details: name, date of birth

• Contact details: email address, telephone number, postal address

• Health information: details about your health, medical history, and any conditions relevant to treatment

• Payment information: card details or other payment data (processed securely)

• Appointment details: booking dates, times, and preferences

• Feedback and communication records: notes from consultations and correspondence

2. How We Use Your Information

We use your information to:

• Provide and manage our massage, facial, and reflexology services

• Schedule and confirm appointments

• Communicate with you regarding your treatment and customer service

• Process payments and billing

• Comply with legal and regulatory obligations

• Improve our services and customer experience

• Send you marketing and promotional materials (only with your consent)

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Performance of a contract with you (e.g., booking and delivering treatment)

• Consent where you have agreed to receive marketing communications

• Legal obligations to maintain records or comply with health and safety regulations

• Legitimate interests, such as improving our services and maintaining client relationships

4. Data Sharing and Disclosure

We will not sell or rent your personal data to third parties. We may share your information with:

• Trusted third-party service providers (e.g., payment processors, IT support) who assist in operating our business

• Regulatory or legal authorities when required by law

• Medical or health professionals if necessary for your treatment and with your consent

5. Data Storage and Security

• Your data is stored securely with restricted access

• We maintain appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse

• Personal and health information is retained only for as long as necessary to fulfil the purposes outlined or comply with legal retention periods

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of inaccurate or incomplete data

• Object to or restrict processing of your data under certain circumstances

• Withdraw consent to marketing communications at any time

• Request transfer of your data in a portable format

To exercise these rights, please contact us using the details below.

7. Cookies

Our website uses cookies to improve user experience. Cookies collect anonymous data such as browser type and browsing activity. You may manage your cookie preferences via your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and communicated to you where appropriate.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us using hello@loopmassage.com, or via our Contact Us form

Thank you for trusting Loop Massage Bristol with your personal information. We are committed to ensuring your data is handled responsibly and securely.